Shipping policy

General Policy

Ding Dong Dim Sum Ltd will endeavour to deliver your order on your specified delivery day. If this si not possible, your order will be delivered the next day.

How we Ship:

Ding Dong Dim Sum Ltd uses a third party courier service to fulfill its deliveries. Currently this is DPD.
DPD endevour to deliver your order on your specified delivery day. If this is not possible, your order will be delivered the next day.
Deliveries are made on Wednesdays Thursdays and Fridays as a standard, with occasional Saturdays where available.
Timed deliveries may be available to you dependent on your postcode.
All orders are packaged in a way that they will keep the contents safe for 48 hours in transit outside of a refrigerated vehicle.

Delivery Communication:

Ding Dong Dim Sum will email you on the address provided when your order has been dispatched and is with the courier.
We will make every effort to communicate your delivery instructions to your delivery provider, however we cannot 100% guarantee that delivery instructions will be followed.
DPD will email/text to let you know they have your order on the day it is received.
DPD will email/text by 11am on your delivery day to give you an estimated delivery time.
You will be able to nominate a safe place to leave your order if you will not be in through this email. You will not be able to change the address or delivery day at this point

Delivery Delays:

On occasion, delays may occur once your order is with the courier.
Wherever possible we will endevour to contact you as soon as we are made aware of the issue to let you know. This may not always be possible (issues with courier tracking/driver running out of time/delivered to the wrong address etc) Please be patient and have understanding that we rely on flawed human beings and our environment to get your order to you on time!)
In the event that your order is not deliverd on your chosen day, we will work with the courier to ensure it is delivered before midday the next day.

Changes to your delivery:

Any changes to your order or delivery can only be made by contacting the team here at info@dingdongdimsum.com.
We will endevour to action any changes before dispatch, however any changes will need to be communicated at least 24 hours before the start of your delivery date. ie. Delivery is on Thursday > changes can be made up until Wednesday morning. If in doubt get in touch.

Receiving your Delivery:

Delivery will be complete when we deliver to the address which you specify when ordering. When ordering frozen dim sum, as it arrives frozen, it is important that you follow the storage instructions provided on our site HERE. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

When choosing the safe place instruction 'Leave with concierge', it is your responsibility to first ensure that your concierge accepts food deliveries. In the event that a delivery is turned away due to the nature of your package, you will not be eligible for a refund or re-delivery.

In the event of a non-delivery (your meals not having arrived on their intended delivery date or the day after), please contact us at info@dingdongdimsum.com. It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund or replacement. Failure to do so will result in the lapse of any rights to either.

If you should change your mind about your order once it has already been confirmed and dispatched, please accept said delivery and you must contact us at info@dingdongdimsum.com on the day of delivery to discuss the order further. Refusal of your parcel, unless confirmed damaged by the courier, will forfeit any claim for refund or redelivery.

We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.