Refund policy

We have a 30-day refund policy, which means you have 30 days to get in touch with us about an issue you have had with your order.

To be eligible for a refund/replacement we need a description of the issue as well as a photo of the problem and packing slip included in your order.

We are unable to offer a refund/replacement without proof of the issue.

We are unable to offer a refund/replacement for orders received the day after your chosen delivery date as this is in line with our Shipping Policy. Exceptions are if the food is damaged in some way, but be aware that proof will be required. 

To start the refund process, you can contact us at If your refund request is accepted your refund will be processed back through the same method of payment used for your purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are unable to accept returns due to the product being perishable however we can offer a refund where necessary.